Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item arrives damaged or we sent the wrong product.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll make it right by offering a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.
Contact Us
If you have any questions about your order or need assistance with a return, please contact us through our Contact page or email us at:
info.vyro.auto@gmail.com